Laundry Valet by Weho Laundry
Last updated: 12/18/2025
By using Laundry Valet by Weho Laundry (“we,” “us,” or “our”), you agree to the following Terms & Conditions. These terms govern all pickup and delivery laundry services, including subscription plans and one-time services.
Laundry Valet provides pickup and delivery wash and fold services in select service areas. All pickup and delivery times are estimates only and may vary due to volume, weather, traffic, or other operational factors. We do not guarantee exact pickup or delivery times.
By using our services, you confirm that you are at least 18 years old and authorized to enter into this agreement and approve recurring charges where applicable.
Subscription Plans: Standard and Premium plans are billed on a recurring four-week billing cycle (13 billing cycles per year). Subscriptions automatically renew unless canceled.
One-Time Service: One-time services are not subscriptions and are billed per order.
Payment Authorization: By enrolling, you authorize Weho Laundry to charge the payment method on file for subscription fees, overage charges, specialty item fees, missed pickup fees, and applicable taxes.
If a payment fails, service may be suspended until payment is successfully processed.
Weekly Pickup: Each subscription includes one pickup opportunity per service week. A service week is defined as Sunday through Saturday. Unused pickups do not roll over and expire at the end of each service week.
Weight Caps: Each subscription plan includes a weekly weight cap. If the total laundry weight exceeds the weekly cap, overage fees apply.
Overage Fees: Overage fees are charged per pound at the published rate. Overage fees are assessed at the time of pickup and charged to the card on file. Unused weight does not carry over to future weeks.
Missed Pickup: A pickup is considered missed if laundry is not available at the scheduled pickup time. Missed pickups are forfeited and are not eligible for credits or refunds.
Same-Week Reschedule: Customers may request a same-week reschedule, subject to availability. A flat fifteen-dollar ($15) missed pickup fee applies. Same-week rescheduling is offered as a courtesy and is not guaranteed.
Subscriptions may be canceled at any time to stop future billing. Cancellation does not result in a partial or prorated refund. Service will continue through the remainder of the current paid billing cycle.
Pricing Lock-In: Active members retain their subscription pricing as long as the membership remains active. If a membership is canceled and later reactivated, the current pricing at the time of reactivation will apply.
First-Week Satisfaction Refund (Subscriptions Only and First-time Customers Only): The first-week satisfaction refund applies only to Standard and Premium subscription plans. To qualify, the customer must cancel before the second scheduled pickup and be a first-time customer using the service. Once the second pickup window occurs, refund eligibility ends, even if no laundry is present.
Refunds are issued to the original payment method.
After the First Week
No refunds are provided after the first pickup cycle. At our discretion, we may offer a re-wash or service credit instead of a refund.
Customers are responsible for emptying all pockets prior to pickup, separating delicate or specialty items, providing accurate and up-to-date special instructions before pickup, and using approved bags or containers.
We are not responsible for damage caused by items left in pockets or undisclosed special handling requirements.
Specialty items, including but not limited to bedding, comforters, delicates, and designer items, must be selected in advance and are subject to additional fees. Approved specialty items and pricing are listed on our pricing page.
While special care is taken, Weho Laundry is not responsible for inherent fabric issues, manufacturer defects, or normal wear and tear.
Weho Laundry is not responsible for shrinkage, color bleeding, fading, normal wear and tear, or manufacturer defects such as weak seams, buttons, or zippers.
Claims must be reported within forty-eight (48) hours of delivery. Liability is limited to the service charge paid for the affected order. Replacement value of garments is not covered.
Pickups and deliveries are primarily performed by Weho Laundry employees. In limited circumstances, third-party couriers may be used. Risk transfers upon handoff for delivery.
We reserve the right to suspend or terminate service for nonpayment, abuse of service, fraud, misuse, or repeated policy violations. Outstanding balances remain payable.
To the fullest extent permitted by law, Weho Laundry shall not be liable for any indirect, incidental, or consequential damages.
All disputes must be resolved exclusively in small claims court. Venue shall be Los Angeles County, California. You waive any right to jury trial or participation in class actions.
These Terms & Conditions are governed by the laws of the State of California.
