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Terms & Conditions

Laundry Valet by Weho Laundry

Last updated: July 8, 2026

By using Laundry Valet by Weho Laundry ("we," "us," or "our"), you agree to the following Terms & Conditions. These terms govern all pickup and delivery laundry services, including subscription plans, promotional offers, and one-time services.

1. Service Overview

Laundry Valet provides pickup and delivery wash and fold services in select service areas. All pickup and delivery times are estimates only and may vary due to volume, weather, traffic, or other operational factors. Stated turnaround times are service targets, not guarantees, and we do not guarantee exact pickup or delivery times.

2. Eligibility

By using our services, you confirm that you are at least 18 years old and authorized to enter into this agreement and approve recurring charges where applicable.

3. Subscription Plans & Billing

Subscription Plans: Standard and Premium plans are billed on a recurring four-week billing cycle (thirteen billing cycles per year). Subscriptions automatically renew unless canceled.

One-Time Service: One-time services are not subscriptions and are billed per order.

Payment Authorization: By enrolling, you authorize Weho Laundry to charge the payment method on file for subscription fees, overage charges, specialty item fees, missed pickup fees, and applicable taxes. If a payment fails, service may be suspended until payment is successfully processed.

4. Weekly Pickups, Weight Allowances & Extra Laundry

Weekly Pickup: Each subscription includes one pickup opportunity per service week. A service week is a rolling seven-day period that begins on the day of the week your membership started. For example, a membership started on a Wednesday runs Wednesday through Tuesday, and your weekly weight allowance renews each Wednesday. Unused pickups do not roll over and expire at the end of each service week.

Weight Allowances: Each subscription plan includes a weekly weight allowance. Unused weight does not carry over to future weeks.

Extra Laundry: Laundry exceeding the weekly allowance is charged per pound at the published member rate at the time of pickup, billed to the card on file.

5. Missed Pickups & Rescheduling

Missed Pickup: A pickup is considered missed if laundry is not available at the scheduled pickup time. Missed pickups are forfeited and are not eligible for credits or refunds.

Same-Week Reschedule: Customers may request a same-week reschedule, subject to availability. A flat fifteen-dollar ($15) missed pickup fee applies. Same-week rescheduling is offered as a courtesy and is not guaranteed. A completed rescheduled pickup counts as that week's pickup, including for promotional requirements.

6. Cancellation Policy

Subscriptions may be canceled at any time to stop future billing. Cancellation does not result in a partial or prorated refund. Service will continue through the remainder of the current paid billing cycle.

Pricing Lock-In: Active members retain their subscription pricing as long as the membership remains active. If a membership is canceled and later reactivated, the current pricing at the time of reactivation will apply.

7. Refunds & the "4 Weeks Free" Offer

First-Month Satisfaction Refund

Applies to Standard and Premium subscription plans, first-time customers only. If you are unhappy with the service at any point during your first four-week billing cycle, contact us before the end of that cycle and we will refund your first cycle's subscription fee in full. Refunds are issued to the original payment method.

The "4 Weeks Free" Offer

First-time customers on a Standard or Premium plan qualify to have their entire first four-week billing cycle refunded by completing all three of the following during their first cycle:

Once all three requirements are verified, we will refund 100% of your first cycle's subscription fee to the original payment method within seven (7) business days. The refund covers the subscription fee only; extra-laundry charges, specialty item fees, missed pickup fees, and applicable taxes are not refundable under this offer.

Limit one "4 Weeks Free" refund per household or service address. This offer may not be combined with other promotions, and only one first-cycle refund (the satisfaction refund or the offer refund) may be claimed per customer. We reserve the right to modify or end this offer for new signups at any time; customers already enrolled keep the offer terms in place when they signed up.

After the First Cycle

No refunds are provided after the first billing cycle. At our discretion, we may offer a re-wash or service credit instead of a refund.

8. Customer Responsibilities

Customers are responsible for emptying all pockets prior to pickup, separating delicate or specialty items, providing accurate and up-to-date special instructions before pickup, and using approved bags or containers. We are not responsible for damage caused by items left in pockets or undisclosed special handling requirements.

9. Text Messaging (SMS)

By providing your phone number at signup, online, or in store, you agree to receive text messages from Weho Laundry about your orders and account, such as order confirmations, pickup and delivery reminders, order-ready alerts, and login verification codes. Consent to receive text messages is not a condition of purchase. Message frequency varies based on your order activity. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. See our Privacy Policy for how we handle your information.

10. Specialty Items

Specialty items, including but not limited to bedding, comforters, delicates, and designer items, must be selected in advance and are subject to additional fees. Approved specialty items and pricing are listed on our pricing page. While special care is taken, Weho Laundry is not responsible for inherent fabric issues, manufacturer defects, or normal wear and tear.

11. Damage, Loss & Claims

Weho Laundry is not responsible for shrinkage, color bleeding, fading, normal wear and tear, or manufacturer defects such as weak seams, buttons, or zippers. Claims must be reported within forty-eight (48) hours of delivery. Liability is limited to the service charge paid for the affected order. Replacement value of garments is not covered.

12. Delivery & Third-Party Couriers

Pickups and deliveries are primarily performed by Weho Laundry employees. In limited circumstances, third-party couriers may be used. Risk transfers upon handoff for delivery.

13. Suspension & Termination

We reserve the right to suspend or terminate service for nonpayment, abuse of service, fraud, misuse, or repeated policy violations. Outstanding balances remain payable.

14. Limitation of Liability

To the fullest extent permitted by law, Weho Laundry shall not be liable for any indirect, incidental, or consequential damages.

15. Dispute Resolution

All disputes must be resolved exclusively in small claims court. Venue shall be Los Angeles County, California. You waive any right to jury trial or participation in class actions.

16. Governing Law

These Terms & Conditions are governed by the laws of the State of California.

17. Contact

Questions about these terms? Call or text (310) 751-4544 or email support@weholaundry.com.